Smile Box Reviews

(based on 1 review)

186 of 368 people found this review helpful

SO SAD that i unfortunately just had a meeting today all in reference to customer service and moments of truth and how they are handled to keep customers and gain new ones as well... because i witnessed the worst customer service i have ever received with this company, who i have also recommended to MANY friends, family, and colleagues by the way... went through the cancellation process after my 14 day free trial after realizing it would not be utilized but very few times a year to justify the cost of a year's membership, and then realized the day after it had ended that i was still charged. so after searching for quite a while for any type of customer service or support number to discuss the concern with a representative and there is none. they do not wish to converse in any way with their customers besides via "ticket" submission and reply back and forth via email. i found that already a but strange and pretty poor sign of the customer service right off the bat if you can't even speak with a person AT ALL..? but anyways, i was confused why i had to cancel twice and now... (Read the full review)

In summary, I would not recommend Smile Box to a friend.