ECard Failure - Slow to Admit Problem - Not Responsible 16 January 2022 Reviewer: Paul Co from Dallas TX
29 of 52 people found this review helpful
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I placed an order to send an ecard for Christmas, with a photo attached. The card was nice. However, I uploaded a photo and expected the card to be sent with photo on xmas day. Card was sent but apparently not the photo. I contacted customer service and BlueMountain took several days to determine that the photo had not been included with my ecard. They refused to accept responsibility for the problem, refused to re-send the card with the photo, thanked me for helping them identify their technical problem, and then told me that I should try to send it again because they thought they had fixed their problem.
BlueMountain was totally uninterested in customer service and just told me, the customer, that I should try to send my Christmas card again - and this was on December 29!
Pathetic,
Paul Co
In summary, I would not recommend Blue Mountain to a friend.
